Service & comfort

Private chauffeur or ride-hailing in Paris: what’s the difference?

A standard app-based ride provides transport on demand. With Benzo, your journey is prepared in advance: a suitable Mercedes, a personal welcome, help with luggage and attention to your comfort. The difference lies in the service you choose.

Illustration of a chauffeur in a suit beside the open rear door of a black Mercedes S-Class, showing its white leather interior.

The details that shape your journey

Drawing on the tradition of chauffeured travel, Benzo focuses on smart presentation, discretion and a carefully planned pick-up. Here are the service details to compare when choosing your transport.

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Standard on-demand ride compared with a pre-booked Benzo service
What matters to youStandard app-based rideBenzo private chauffeur
Planning and contactRequest a journey in the app and connect with an available driver.Speak with our team beforehand about timings, addresses, passengers and special requests.
Vehicle and comfortThe model depends on your chosen category and available vehicles.A well-maintained Mercedes E-Class, S-Class or V-Class, selected to suit your passengers and luggage.
Presentation and careService and amenities depend on the driver and booked category.Smart presentation, courtesy, discretion and attention to your comfort.
Departure pick-upThe app shows an estimated arrival time, which varies with availability and traffic.Your chauffeur arrives 15 minutes before the agreed pick-up time.
Welcome on arrivalThe app specifies the pick-up point; additional welcome services depend on the options selected.A tablet displaying your name at terminal arrivals, or at the end of the platform by your train.
LuggageCheck capacity against the vehicle and number of passengers.Help with luggage to the vehicle. Pushchairs and bulky items are planned for when you enquire.
Included waiting timeWaiting allowances and charges depend on the app, airport and selected service.60 minutes after landing at CDG/Orly; 30 minutes after train arrival. Le Bourget arrangements are quoted separately.
On-board amenitiesCheck the offer: amenities vary by vehicle and category.Wi-Fi, bottled water and chargers available during your journey.
View our chauffeur pricesRead Uber’s airport pick-up conditionsRead about Bolt pick-ups at CDG

E-Class, S-Class or V-Class van?

The Mercedes E-Class is well suited to transfers and business travel. The S-Class puts rear-seat comfort first. Each seats up to three passengers and two suitcases.

The Mercedes V-Class lets your group travel together, with room for up to seven passengers and seven suitcases, depending on size. Mention pushchairs, child seats and bulky items so we can confirm the layout.

Explore our chauffeur-driven Mercedes vehicles

Where and how your chauffeur welcomes you

At CDG and Orly, meet your chauffeur inside the terminal, at arrivals, holding a tablet displaying your name. Flight tracking and 60 minutes of waiting time after landing are included.

At the station, your chauffeur meets you at the end of the platform by your train, with a tablet displaying your name and 30 minutes of waiting time after arrival. At Le Bourget, the meeting point and waiting arrangements are agreed with the business aviation terminal and set out in your quote.

Plan your airport or station transfer

One destination or several appointments?

Choose a transfer for a direct journey to one destination. For a roadshow, shopping trip or several outings, hourly hire keeps your chauffeur available between stops. The duration, route and any extensions are agreed in advance.

Explore our hourly serviceExplore our private excursions

Request a quote in three steps

  1. Provide your addresses, date, timings and planned stops.
  2. Tell us your preferred vehicle, passenger and luggage numbers, and any special requirements, such as language, assistance or child seats.
  3. Check your quote and confirmed arrangements before booking.

Plan a transfer or a chauffeur itinerary tailored to your stay in Paris.

Request a quote

A guide by Benzo Paris.