Frequently asked questions: your private chauffeur with Benzo Paris

Submit your request on our booking page. Provide the date, time, pickup and destination addresses, passengers and luggage. For airport or station transfers, also provide your flight or train number.

We monitor your flight and, when information is available, your train using the details provided. For RER arrivals, contact your chauffeur as you approach the station. Tell us if your travel details change so we can arrange your welcome.

CDG, Orly and Beauvais transfers include 60 minutes of complimentary waiting after landing; station transfers include 30 minutes after train arrival. For private flights at Le Bourget, waiting conditions are defined in your quote. If you expect to exceed this period, contact us for additional waiting conditions.

The accessible meeting point is confirmed before arrival according to the terminal, hall and permitted access. Your chauffeur welcomes you with a tablet displaying your name and assists with luggage.

The Greeter service is an optional personalised welcome. A dedicated greeter accompanies you through the airport, assists your journey to luggage collection and guides you to your chauffeur. Arrangements are specified at booking.

Book as soon as your travel times are known to help organise pickup and vehicle selection. For last-minute requests, contact us to check availability.

Yes. A fixed fare is provided in advance for the agreed journey and options. Any route changes or additional services must be confirmed with our team.

A transfer is a journey between a departure address and a destination. With hourly hire, a chauffeur and vehicle are dedicated to you by the hour or day for several journeys according to your needs.

Request an additional stop when booking. If needed later, contact us to check feasibility and any fare adjustment before confirmation.

Contact us as soon as possible with the new details. Changes depend on availability and must be confirmed by our team; a fare adjustment may be needed depending on the request.

Hourly hire is available for a minimum duration of 3 hours.

Yes. Your chauffeur remains available for the reserved duration, waits between stops and organises the next pickup according to your schedule and parking possibilities.

Yes. You may adapt your itinerary and request new stops during the service. Your chauffeur takes account of traffic and reserved time. Any change exceeding the booked duration or kilometre allowance must be confirmed with our team.

Yes. The vehicle and chauffeur are dedicated to you throughout your reserved hire to accompany you between each stage of your programme.

A transfer is a journey between a departure address and destination. Hourly hire provides a chauffeur and vehicle for a reserved duration, with several journeys and waiting between stops.

You can request an extension from your chauffeur or our team. It depends on availability and must be confirmed. Additional time pricing is provided before approval.

Yes. The fare includes 20 km per hour of hire, equivalent to 60 km for a 3-hour service.

Yes. Book a one-way transfer without arranging a return journey.

Yes. Journeys can be booked from Paris to your destination or in the opposite direction to Paris.

Yes. With hourly hire, your chauffeur remains on site and accompanies you according to your programme throughout the day.

Yes. Hire can be arranged over several days according to your programme. Provide dates and itinerary in your quote request.

Yes. Stops or intermediate stages can be included in your programme when booking.

Your quote specifies included or additional tolls and parking charges according to your itinerary and chosen service.

Yes. Request a journey to another destination in France. Provide departure point and destination in your quote request.

Yes. The itinerary can be adapted to your interests, available time and places you wish to visit. Provide your programme when booking.

Yes, depending on distances and the time required for each visit. The programme is arranged so you can enjoy every stop at your own pace.

Entry tickets, tastings and guided visits are included only if specified in your quote. Planned services are detailed at booking.

Yes. Provide your desired destination in your quote request so we can assess a suitable programme.

Adjustments can be considered with your chauffeur according to available time, distances and existing reservations. Any change that may incur a supplement must be agreed in advance.

We recommend booking sites, tastings and visits requiring a time slot in advance, especially during busy periods.

Your chauffeur handles transport and helps organise the journey. Commentary by a tourist guide is a separate service to specify in your request.

The E-Class suits everyday and business journeys. The S-Class offers more space and comfort for a premium experience. The V-Class is ideal for several passengers or more luggage. We can advise according to your journey and needs.

The E-Class and S-Class accommodate up to 3 passengers and 2 suitcases. The V-Class accommodates up to 7 passengers and 7 suitcases. Capacity also depends on luggage dimensions: specify large items when booking.

Our vehicles offer Wi-Fi, bottled water and phone chargers for comfortable travel. Specify any special requirements when booking.

The E-Class combines elegance and comfort for all journeys. The S-Class offers a more luxurious experience, with more rear-seat space and enhanced comfort, especially on long journeys.

Yes. The V-Class can be booked for one or two passengers, particularly if you want more space or have several bags.

Yes. Several vehicles can be arranged for the same journey, subject to availability. Provide passengers, luggage and programme in your quote request to organise a suitable service.

Photographs illustrate the vehicle categories offered. The exact model, trim and some equipment may vary according to the vehicle assigned. Specify any requested model or equipment when booking to check availability.

Yes. Specify the vehicle type and your needs in your quote request. Our team works with partners to find a suitable vehicle, subject to availability.

Yes. Transfers are available from Paris or Île-de-France to Beauvais-Tillé Airport, and from the airport to your chosen address. Book a one-way trip or arrange both legs of a return journey.

Your chauffeur welcomes you on arrival with a tablet displaying your name. Provide terminal 1 or 2 and your flight number. The meeting point is confirmed according to the terminal and permitted access; contact your chauffeur before changing zones. Keep the telephone provided at booking accessible after landing.

Your flight number allows us to monitor arrival and adapt your welcome. Tell us if the flight is cancelled, replaced or your itinerary changes so our team can assess adjustments to your transfer.

Your transfer includes 60 minutes of waiting after landing. If luggage collection or leaving the airport takes longer, contact our team. Conditions for waiting beyond the included period are specified at booking.

Duration varies according to your address, the time and traffic. To catch a flight, allow travel time and the arrival margin recommended by your airline. Pickup is planned around these factors.

The Mercedes V-Class accommodates up to 7 passengers and 7 suitcases, depending on size. The E-Class and S-Class accommodate up to 3 passengers and 2 suitcases. Report pushchairs, large luggage and child-seat requirements to confirm a suitable configuration.

Yes. Transfers can be arranged to a Paris station, Disneyland Paris, Charles de Gaulle, Orly or another destination. For connections, provide the relevant schedules so we can assess the journey and available time.

Request a quote with addresses, date, time, passengers and luggage. The fare depends on your itinerary and vehicle and is provided before booking confirmation.

Provide the exact area, such as 2E or 2F, and your flight number. The meeting point and name-board welcome are agreed before pickup; contact your chauffeur if anything changes.

Your flight is monitored to adjust your welcome. Tell us if your airline changes the flight number or terminal. Conditions for waiting beyond the included 60 minutes are specified at booking.

Yes. Specify the hotel, children’s ages, required seats, pushchairs and luggage. The vehicle configuration is confirmed before travel.

A fixed fare is provided in your quote before booking, based on the address, vehicle and requested services.

Time to leave the terminal, collect luggage and travel varies. Send your flight and train schedules to plan the connection; a guaranteed journey time cannot replace an adequate margin.

The meeting point depends on the Orly 1, 2, 3 or 4 access area. It is confirmed using your flight details; contact your chauffeur before changing zones.

Your flight is monitored and pickup adjusted. The 60 minutes of waiting included on arrival and conditions beyond that period are specified before booking.

Yes. Provide your hotel at Disneyland Paris or Val d’Europe, suitcases, pushchairs and child-seat requirements.

Provide your flight and train schedules to plan the connection with a suitable margin.

Yes. Your welcome is prepared according to the business terminal and access instructions provided. Specify the operator and updated schedule.

Access depends on airport and terminal authorisations. The quote does not promise airside access; the meeting is arranged in an authorised area.

Yes. Send your stops, times, passenger numbers and luggage to arrange hourly hire through a quote.

State your preference when booking so an identifiable meeting can be agreed with your chauffeur.

The station is close to the parks. The service is mainly useful for reaching a hotel, carrying luggage or continuing to an airport.

Yes. Provide your accommodation’s name and exact address to prepare the transfer.

Yes. Provide children’s ages when booking to confirm available equipment and configuration.

Yes. Provide your flight and departure time, plus your pickup address, to organise the journey.

No. They are two separate stations. Confirm the one shown on your ticket to book the correct pickup.

Yes. Provide your train number and scheduled time to organise monitoring and the meeting.

Yes. Also provide your flight and time to allow for airport formalities.

Tell your chauffeur if your details change. Train monitoring and waiting conditions are defined at booking.

No. Check the station shown on your ticket and provide it when booking your chauffeur.

Provide the indicated hall and train number. The meeting point is confirmed according to available information and access.

Yes. Provide your train and flight to plan the journey with a suitable connection margin.

Configuration is confirmed according to passengers, suitcases, pushchairs and requested child seats.

No. Paris Bercy Bourgogne–Pays d’Auvergne is a separate station: use the exact name shown on your ticket.

Yes, if your ticket shows Paris Bercy. Provide your train number to prepare the welcome.

Specify that you are travelling by coach and provide the exact location. The railway meeting point on this page does not automatically apply to bus departures.

Yes. Provide the address and time; access is organised according to any event restrictions.

The meeting point is agreed with your chauffeur according to the train and permitted access. Contact them before changing exits.

Yes. Provide your train and arrival time to prepare monitoring and your welcome.

Yes. Provide the hotel name and address for an accurate quote.

Yes. Provide train and flight schedules to allow sufficient time.

Yes. Provide the actual arrival date and train time, which may differ from your departure date.

No. The station depends on the train. Check your ticket to confirm Austerlitz and the service number.

Yes. Send the hotel name and exact address to prepare the journey.

Provide train and flight schedules and allow time for leaving the station, traffic and airport formalities.

Provide the hall shown on your ticket or communicated for your train. Your chauffeur confirms a suitable meeting point.

Yes. Provide flight and train times to plan the connection with sufficient margin.

Yes. Specify the exact entrance or hotel and preferred time to organise the journey.

Provide your train, passenger numbers and suitcase sizes. A V-Class may be offered depending on configuration and availability.

Yes. Provide your train number and scheduled arrival; your welcome is arranged after you leave the arrivals area.

Yes, for trains arriving at Paris Gare du Nord. Always check the station shown on your ticket.

Your welcome takes place at an accessible, agreed meeting point. The service does not provide access to controlled areas.

Provide train and flight schedules. Your quote plans the transfer with time for leaving the station and airport formalities.