{"id":1099,"date":"2024-02-08T22:17:52","date_gmt":"2024-02-08T21:17:52","guid":{"rendered":"https:\/\/benzoparis.com\/faq\/"},"modified":"2026-10-09T21:55:14","modified_gmt":"2026-10-09T19:55:14","slug":"faq","status":"publish","type":"page","link":"https:\/\/benzoparis.com\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<p>[et_pb_section bb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column 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header{max-width:930px;margin:0 auto 42px}.benzo-faq-page h1{display:inline-block;background:#d2aa69;color:#000;font-size:36px;font-weight:700;line-height:1.3;padding:17px 30px;border-radius:10px;margin:0 0 30px}.benzo-faq-page .intro{font-size:17px;line-height:1.85}.benzo-faq-page section{margin-top:80px;margin-bottom:0}.benzo-faq-page h2{text-align:center;font-size:28px;font-weight:600;margin-bottom:32px}.benzo-faq-page h3{text-align:center}.benzo-faq-page .section-intro{text-align:center;max-width:900px;margin:0 auto 28px}.benzo-faq-page details{max-width:960px;margin:0 auto 15px;border-color:#d2aa69;box-shadow:none}.benzo-faq-page summary{padding:21px 55px 21px 23px;position:relative}.benzo-faq-page summary:after{position:absolute;right:23px;top:18px;color:#a77c3f;font-size:26px}.benzo-faq-page details[open] summary{border-bottom:none}.benzo-faq-page .answer{padding:0 23px 22px;font-weight:400;font-size:16px;line-height:1.85}.benzo-faq-page a{color:#84602d}.benzo-faq-page .cta{margin-top:70px;padding-top:50px}.benzo-faq-page .cta-button{background:#d2aa69;padding:16px 32px;font-size:17px;font-weight:600}.benzo-faq-page #aeroports>p,.benzo-faq-page #gares>p{text-align:center;margin-bottom:24px}@media(max-width:767px){.benzo-faq-page{margin-top:90px}.benzo-faq-page h1{font-size:28px;padding:15px 20px}.benzo-faq-page h2{font-size:24px}.benzo-faq-page section{margin-top:55px}.benzo-faq-page summary{font-size:16px;padding:19px 48px 19px 18px}.benzo-faq-page .answer{padding:0 18px 20px}.benzo-faq-page .intro{font-size:16px}}<\/style>\n<div class=\"benzo-faq-page\">\n<header>\n<h1>Frequently asked questions: your private chauffeur with Benzo Paris<\/h1>\n<pee class=\"intro\">Find answers for planning <a href=\"https:\/\/benzoparis.com\/en\/airport-and-train-station-transfers\/\">airport and station transfers<\/a>, booking an <a href=\"https:\/\/benzoparis.com\/en\/business-travel\/\">hourly chauffeur<\/a>, preparing a <a href=\"https:\/\/benzoparis.com\/en\/private-events\/\">long-distance journey<\/a> or a <a href=\"https:\/\/benzoparis.com\/en\/exclusive-excursions\/\">private excursion<\/a>. Booking, welcome, waiting times, vehicles and luggage: useful information for travel with peace of mind in Paris, \u00cele-de-France and destinations across France.<\/pee><\/header>\n<nav aria-label=\"Rubriques de la foire aux questions\"><a href=\"#transferts\">Transfers<\/a><a href=\"#a-l-heure\">By the hour<\/a><a href=\"#longue-distance\">Long-distance travel<\/a><a href=\"#excursions\">Excursions<\/a><a href=\"#flotte\">Fleet<\/a><a href=\"#aeroports\">Airports<\/a><a href=\"#gares\">Train stations<\/a><\/nav>\n<section id=\"transferts\">\n<h2>Booking and private chauffeur transfers<\/h2>\n<pee class=\"section-intro\">Prepare your booking, welcome and any programme changes. Explore our <a href=\"https:\/\/benzoparis.com\/en\/airport-and-train-station-transfers\/\">airport and train station transfer service<\/a>.<\/pee>\n<details>\n<summary>How do I book a private chauffeur transfer?<\/summary>\n<div class=\"answer\"><pee>Submit your request on <a href=\"https:\/\/benzoparis.com\/en\/reservation\/\">our booking page<\/a>. Provide the date, time, pickup and destination addresses, passengers and luggage. For airport or station transfers, also provide your flight or train number.<\/pee><\/div>\n<\/details>\n<details>\n<summary>What happens if my flight or train is delayed?<\/summary>\n<div class=\"answer\"><pee>We monitor your flight and, when information is available, your train using the details provided. For RER arrivals, contact your chauffeur as you approach the station. Tell us if your travel details change so we can arrange your welcome.<\/pee><\/div>\n<\/details>\n<details>\n<summary>How much waiting time is included at airports or stations?<\/summary>\n<div class=\"answer\"><pee>CDG, Orly and Beauvais transfers include 60 minutes of complimentary waiting after landing; station transfers include 30 minutes after train arrival. For private flights at Le Bourget, waiting conditions are defined in your quote. If you expect to exceed this period, contact us for additional waiting conditions.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Where do I meet my chauffeur at the airport or station?<\/summary>\n<div class=\"answer\"><pee>The accessible meeting point is confirmed before arrival according to the terminal, hall and permitted access. Your chauffeur welcomes you with a tablet displaying your name and assists with luggage.<\/pee><\/div>\n<\/details>\n<details>\n<summary>What is the airport Greeter service?<\/summary>\n<div class=\"answer\"><pee>The Greeter service is an optional personalised welcome. A dedicated greeter accompanies you through the airport, assists your journey to luggage collection and guides you to your chauffeur. Arrangements are specified at booking.<\/pee><\/div>\n<\/details>\n<details>\n<summary>How far in advance should I book a transfer?<\/summary>\n<div class=\"answer\"><pee>Book as soon as your travel times are known to help organise pickup and vehicle selection. For last-minute requests, contact us to check availability.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Is the fare known in advance?<\/summary>\n<div class=\"answer\"><pee>Yes. A fixed fare is provided in advance for the agreed journey and options. Any route changes or additional services must be confirmed with our team.<\/pee><\/div>\n<\/details>\n<details>\n<summary>What is the difference between a transfer and hourly hire?<\/summary>\n<div class=\"answer\"><pee>A transfer is a journey between a departure address and a destination. With hourly hire, a chauffeur and vehicle are dedicated to you by the hour or day for several journeys according to your needs.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I add a stop during my transfer?<\/summary>\n<div class=\"answer\"><pee>Request an additional stop when booking. If needed later, contact us to check feasibility and any fare adjustment before confirmation.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I change the address or time after booking?<\/summary>\n<div class=\"answer\"><pee>Contact us as soon as possible with the new details. Changes depend on availability and must be confirmed by our team; a fare adjustment may be needed depending on the request.<\/pee><\/div>\n<\/details>\n<\/section>\n<section id=\"a-l-heure\">\n<h2>Hourly chauffeur hire<\/h2>\n<pee class=\"section-intro\">Arrange several journeys with a dedicated chauffeur and vehicle. Explore <a href=\"https:\/\/benzoparis.com\/en\/business-travel\/\">hourly or daily hire<\/a>.<\/pee>\n<details>\n<summary>What is the minimum duration for hourly hire?<\/summary>\n<div class=\"answer\"><pee>Hourly hire is available for a minimum duration of 3 hours.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Does the chauffeur remain available between appointments?<\/summary>\n<div class=\"answer\"><pee>Yes. Your chauffeur remains available for the reserved duration, waits between stops and organises the next pickup according to your schedule and parking possibilities.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I change my itinerary during the service?<\/summary>\n<div class=\"answer\"><pee>Yes. You may adapt your itinerary and request new stops during the service. Your chauffeur takes account of traffic and reserved time. Any change exceeding the booked duration or kilometre allowance must be confirmed with our team.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Is the vehicle reserved exclusively for me throughout the service?<\/summary>\n<div class=\"answer\"><pee>Yes. The vehicle and chauffeur are dedicated to you throughout your reserved hire to accompany you between each stage of your programme.<\/pee><\/div>\n<\/details>\n<details>\n<summary>How does hourly hire differ from a simple transfer?<\/summary>\n<div class=\"answer\"><pee>A transfer is a journey between a departure address and destination. Hourly hire provides a chauffeur and vehicle for a reserved duration, with several journeys and waiting between stops.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I extend the service if my programme finishes late?<\/summary>\n<div class=\"answer\"><pee>You can request an extension from your chauffeur or our team. It depends on availability and must be confirmed. Additional time pricing is provided before approval.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Are kilometres included in the fare?<\/summary>\n<div class=\"answer\"><pee>Yes. The fare includes 20 km per hour of hire, equivalent to 60 km for a 3-hour service.<\/pee><\/div>\n<\/details>\n<\/section>\n<section id=\"longue-distance\">\n<h2>Long-distance journeys in France<\/h2>\n<pee class=\"section-intro\">One-way travel, return journeys, stops and multi-day stays: prepare your <a href=\"https:\/\/benzoparis.com\/en\/private-events\/\">long-distance journey with a chauffeur<\/a>.<\/pee>\n<details>\n<summary>Can I book only a one-way journey?<\/summary>\n<div class=\"answer\"><pee>Yes. Book a one-way transfer without arranging a return journey.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can journeys be booked in either direction?<\/summary>\n<div class=\"answer\"><pee>Yes. Journeys can be booked from Paris to your destination or in the opposite direction to Paris.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can the chauffeur stay on site during the day?<\/summary>\n<div class=\"answer\"><pee>Yes. With hourly hire, your chauffeur remains on site and accompanies you according to your programme throughout the day.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I book a chauffeur for several days?<\/summary>\n<div class=\"answer\"><pee>Yes. Hire can be arranged over several days according to your programme. Provide dates and itinerary in your quote request.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I plan several stops during the journey?<\/summary>\n<div class=\"answer\"><pee>Yes. Stops or intermediate stages can be included in your programme when booking.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Are tolls and parking included?<\/summary>\n<div class=\"answer\"><pee>Your quote specifies included or additional tolls and parking charges according to your itinerary and chosen service.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I book a destination that is not listed?<\/summary>\n<div class=\"answer\"><pee>Yes. Request a journey to another destination in France. Provide departure point and destination in your quote request.<\/pee><\/div>\n<\/details>\n<\/section>\n<section id=\"excursions\">\n<h2>Private excursions from Paris<\/h2>\n<pee class=\"section-intro\">Choose your visits and build a programme at your own pace with our <a href=\"https:\/\/benzoparis.com\/en\/exclusive-excursions\/\">private excursions<\/a>.<\/pee>\n<details>\n<summary>Can I personalise an excursion?<\/summary>\n<div class=\"answer\"><pee>Yes. The itinerary can be adapted to your interests, available time and places you wish to visit. Provide your programme when booking.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I visit several places in the same day?<\/summary>\n<div class=\"answer\"><pee>Yes, depending on distances and the time required for each visit. The programme is arranged so you can enjoy every stop at your own pace.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Are entry tickets and visits included?<\/summary>\n<div class=\"answer\"><pee>Entry tickets, tastings and guided visits are included only if specified in your quote. Planned services are detailed at booking.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I choose a destination that is not on this page?<\/summary>\n<div class=\"answer\"><pee>Yes. Provide your desired destination in your quote request so we can assess a suitable programme.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I change the programme on the day?<\/summary>\n<div class=\"answer\"><pee>Adjustments can be considered with your chauffeur according to available time, distances and existing reservations. Any change that may incur a supplement must be agreed in advance.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Should I book visits in advance?<\/summary>\n<div class=\"answer\"><pee>We recommend booking sites, tastings and visits requiring a time slot in advance, especially during busy periods.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Does the chauffeur also act as a tourist guide?<\/summary>\n<div class=\"answer\"><pee>Your chauffeur handles transport and helps organise the journey. Commentary by a tourist guide is a separate service to specify in your request.<\/pee><\/div>\n<\/details>\n<\/section>\n<section id=\"flotte\">\n<h2>Vehicles, passengers and luggage<\/h2>\n<pee class=\"section-intro\">Compare categories and plan a configuration suited to your passengers and luggage. Explore <a href=\"https:\/\/benzoparis.com\/en\/fleet\/\">our chauffeur-driven fleet<\/a>.<\/pee>\n<details>\n<summary>Which vehicle should I choose for my journey?<\/summary>\n<div class=\"answer\"><pee>The E-Class suits everyday and business journeys. The S-Class offers more space and comfort for a premium experience. The V-Class is ideal for several passengers or more luggage. We can advise according to your journey and needs.<\/pee><\/div>\n<\/details>\n<details>\n<summary>How many passengers and bags can your vehicles carry?<\/summary>\n<div class=\"answer\"><pee>The E-Class and S-Class accommodate up to 3 passengers and 2 suitcases. The V-Class accommodates up to 7 passengers and 7 suitcases. Capacity also depends on luggage dimensions: specify large items when booking.<\/pee><\/div>\n<\/details>\n<details>\n<summary>What amenities are available on board?<\/summary>\n<div class=\"answer\"><pee>Our vehicles offer Wi-Fi, bottled water and phone chargers for comfortable travel. Specify any special requirements when booking.<\/pee><\/div>\n<\/details>\n<details>\n<summary>What is the difference between the E-Class and S-Class?<\/summary>\n<div class=\"answer\"><pee>The E-Class combines elegance and comfort for all journeys. The S-Class offers a more luxurious experience, with more rear-seat space and enhanced comfort, especially on long journeys.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I book a V-Class for a small number of passengers?<\/summary>\n<div class=\"answer\"><pee>Yes. The V-Class can be booked for one or two passengers, particularly if you want more space or have several bags.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I book several vehicles at the same time?<\/summary>\n<div class=\"answer\"><pee>Yes. Several vehicles can be arranged for the same journey, subject to availability. Provide passengers, luggage and programme in your quote request to organise a suitable service.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Are the vehicles shown the ones used for the service?<\/summary>\n<div class=\"answer\"><pee>Photographs illustrate the vehicle categories offered. The exact model, trim and some equipment may vary according to the vehicle assigned. Specify any requested model or equipment when booking to check availability.<\/pee><\/div>\n<\/details>\n<details>\n<summary>I cannot find the right vehicle. Can you help?<\/summary>\n<div class=\"answer\"><pee>Yes. Specify the vehicle type and your needs in your quote request. Our team works with partners to find a suitable vehicle, subject to availability.<\/pee><\/div>\n<\/details>\n<\/section>\n<section id=\"aeroports\">\n<h2>Airport transfers: CDG, Orly, Beauvais and Le Bourget<\/h2>\n<pee class=\"section-intro\">Find airport-specific information about terminals, welcomes and connections.<\/pee>\n<h3>Beauvais-Till\u00e9 Airport<\/h3>\n<pee class=\"section-intro\">Plan your transfer \u2014 Airport Beauvais-Till\u00e9<\/pee>\n<details>\n<summary>Can I book a transfer between Paris and Beauvais in either direction?<\/summary>\n<div class=\"answer\"><pee>Yes. Transfers are available from Paris or \u00cele-de-France to Beauvais-Till\u00e9 Airport, and from the airport to your chosen address. Book a one-way trip or arrange both legs of a return journey.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Where will my chauffeur meet me at Beauvais Airport?<\/summary>\n<div class=\"answer\"><pee>Your chauffeur welcomes you on arrival with a tablet displaying your name. Provide terminal 1 or 2 and your flight number. The meeting point is confirmed according to the terminal and permitted access; contact your chauffeur before changing zones. Keep the telephone provided at booking accessible after landing.<\/pee><\/div>\n<\/details>\n<details>\n<summary>What happens if my flight is delayed?<\/summary>\n<div class=\"answer\"><pee>Your flight number allows us to monitor arrival and adapt your welcome. Tell us if the flight is cancelled, replaced or your itinerary changes so our team can assess adjustments to your transfer.<\/pee><\/div>\n<\/details>\n<details>\n<summary>How much waiting time is included on arrival?<\/summary>\n<div class=\"answer\"><pee>Your transfer includes 60 minutes of waiting after landing. If luggage collection or leaving the airport takes longer, contact our team. Conditions for waiting beyond the included period are specified at booking.<\/pee><\/div>\n<\/details>\n<details>\n<summary>How much time should I allow between Paris and Beauvais-Till\u00e9?<\/summary>\n<div class=\"answer\"><pee>Duration varies according to your address, the time and traffic. To catch a flight, allow travel time and the arrival margin recommended by your airline. Pickup is planned around these factors.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Which vehicle should I choose for a family or group?<\/summary>\n<div class=\"answer\"><pee>The Mercedes V-Class accommodates up to 7 passengers and 7 suitcases, depending on size. The E-Class and S-Class accommodate up to 3 passengers and 2 suitcases. Report pushchairs, large luggage and child-seat requirements to confirm a suitable configuration.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I travel to a station, Disneyland Paris or another airport?<\/summary>\n<div class=\"answer\"><pee>Yes. Transfers can be arranged to a Paris station, Disneyland Paris, Charles de Gaulle, Orly or another destination. For connections, provide the relevant schedules so we can assess the journey and available time.<\/pee><\/div>\n<\/details>\n<details>\n<summary>How can I find out my Beauvais transfer fare?<\/summary>\n<div class=\"answer\"><pee>Request a quote with addresses, date, time, passengers and luggage. The fare depends on your itinerary and vehicle and is provided before booking confirmation.<\/pee><\/div>\n<\/details>\n<h3>Charles de Gaulle Airport<\/h3>\n<pee class=\"section-intro\">Plan your transfer \u2014 Airport Charles de Gaulle<\/pee>\n<details>\n<summary>How do I meet my chauffeur at Terminal 2?<\/summary>\n<div class=\"answer\"><pee>Provide the exact area, such as 2E or 2F, and your flight number. The meeting point and name-board welcome are agreed before pickup; contact your chauffeur if anything changes.<\/pee><\/div>\n<\/details>\n<details>\n<summary>What happens if my flight is delayed?<\/summary>\n<div class=\"answer\"><pee>Your flight is monitored to adjust your welcome. Tell us if your airline changes the flight number or terminal. Conditions for waiting beyond the included 60 minutes are specified at booking.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I book CDG\u2013Disneyland with children?<\/summary>\n<div class=\"answer\"><pee>Yes. Specify the hotel, children\u2019s ages, required seats, pushchairs and luggage. The vehicle configuration is confirmed before travel.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Is the Paris\u2013CDG transfer a fixed fare?<\/summary>\n<div class=\"answer\"><pee>A fixed fare is provided in your quote before booking, based on the address, vehicle and requested services.<\/pee><\/div>\n<\/details>\n<details>\n<summary>How much time should I allow between my flight and train?<\/summary>\n<div class=\"answer\"><pee>Time to leave the terminal, collect luggage and travel varies. Send your flight and train schedules to plan the connection; a guaranteed journey time cannot replace an adequate margin.<\/pee><\/div>\n<\/details>\n<h3>Orly Airport<\/h3>\n<pee class=\"section-intro\">Plan your transfer \u2014 Airport d\u2019Orly<\/pee>\n<details>\n<summary>Where do I meet my chauffeur at Orly?<\/summary>\n<div class=\"answer\"><pee>The meeting point depends on the Orly 1, 2, 3 or 4 access area. It is confirmed using your flight details; contact your chauffeur before changing zones.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Will the chauffeur wait if my flight is delayed?<\/summary>\n<div class=\"answer\"><pee>Your flight is monitored and pickup adjusted. The 60 minutes of waiting included on arrival and conditions beyond that period are specified before booking.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I travel directly from Orly to Disneyland?<\/summary>\n<div class=\"answer\"><pee>Yes. Provide your hotel at Disneyland Paris or Val d\u2019Europe, suitcases, pushchairs and child-seat requirements.<\/pee><\/div>\n<\/details>\n<details>\n<summary>How can I book Orly\u2013Montparnasse?<\/summary>\n<div class=\"answer\"><pee>Provide your flight and train schedules to plan the connection with a suitable margin.<\/pee><\/div>\n<\/details>\n<h3>Le Bourget Airport<\/h3>\n<pee class=\"section-intro\">Plan your transfer \u2014 Airport Le Bourget<\/pee>\n<details>\n<summary>Can you welcome a private jet passenger?<\/summary>\n<div class=\"answer\"><pee>Yes. Your welcome is prepared according to the business terminal and access instructions provided. Specify the operator and updated schedule.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can the vehicle access the runway?<\/summary>\n<div class=\"answer\"><pee>Access depends on airport and terminal authorisations. The quote does not promise airside access; the meeting is arranged in an authorised area.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I book a full day of roadshows?<\/summary>\n<div class=\"answer\"><pee>Yes. Send your stops, times, passenger numbers and luggage to arrange hourly hire through a quote.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I arrange a discreet arrival without a name board?<\/summary>\n<div class=\"answer\"><pee>State your preference when booking so an identifiable meeting can be agreed with your chauffeur.<\/pee><\/div>\n<\/details>\n<\/section>\n<section id=\"gares\">\n<h2>Train station transfers: welcomes and connections in Paris<\/h2>\n<pee class=\"section-intro\">Find station-specific information about meeting points, train details and destinations.<\/pee>\n<h3>Gare de Chessy Marne-la-Vall\u00e9e<\/h3>\n<pee class=\"section-intro\">Plan your transfer \u2014 Gare de Chessy Marne-la-Vall\u00e9e<\/pee>\n<details>\n<summary>Do I need a chauffeur between the station and park entrances?<\/summary>\n<div class=\"answer\"><pee>The station is close to the parks. The service is mainly useful for reaching a hotel, carrying luggage or continuing to an airport.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can you reach a hotel in Val d\u2019Europe?<\/summary>\n<div class=\"answer\"><pee>Yes. Provide your accommodation\u2019s name and exact address to prepare the transfer.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Do I need to request child seats?<\/summary>\n<div class=\"answer\"><pee>Yes. Provide children\u2019s ages when booking to confirm available equipment and configuration.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I book Chessy\u2013Orly for my return?<\/summary>\n<div class=\"answer\"><pee>Yes. Provide your flight and departure time, plus your pickup address, to organise the journey.<\/pee><\/div>\n<\/details>\n<h3>Gare de l\u2019Est<\/h3>\n<pee class=\"section-intro\">Plan your transfer \u2014 Gare de l\u2019Est<\/pee>\n<details>\n<summary>Are Gare de l\u2019Est and Gare du Nord interchangeable?<\/summary>\n<div class=\"answer\"><pee>No. They are two separate stations. Confirm the one shown on your ticket to book the correct pickup.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I book after a TGV from Strasbourg?<\/summary>\n<div class=\"answer\"><pee>Yes. Provide your train number and scheduled time to organise monitoring and the meeting.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I continue to CDG?<\/summary>\n<div class=\"answer\"><pee>Yes. Also provide your flight and time to allow for airport formalities.<\/pee><\/div>\n<\/details>\n<details>\n<summary>How should I handle a TER delay?<\/summary>\n<div class=\"answer\"><pee>Tell your chauffeur if your details change. Train monitoring and waiting conditions are defined at booking.<\/pee><\/div>\n<\/details>\n<h3>Gare de Lyon<\/h3>\n<pee class=\"section-intro\">Plan your transfer \u2014 Gare de Lyon<\/pee>\n<details>\n<summary>Are Gare de Lyon and Gare de Bercy the same place?<\/summary>\n<div class=\"answer\"><pee>No. Check the station shown on your ticket and provide it when booking your chauffeur.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Which hall should I provide?<\/summary>\n<div class=\"answer\"><pee>Provide the indicated hall and train number. The meeting point is confirmed according to available information and access.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I reach Orly after a TGV from Marseille?<\/summary>\n<div class=\"answer\"><pee>Yes. Provide your train and flight to plan the journey with a suitable connection margin.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can a V-Class carry the whole family\u2019s suitcases?<\/summary>\n<div class=\"answer\"><pee>Configuration is confirmed according to passengers, suitcases, pushchairs and requested child seats.<\/pee><\/div>\n<\/details>\n<h3>Gare de Bercy<\/h3>\n<pee class=\"section-intro\">Plan your transfer \u2014 Gare de Bercy<\/pee>\n<details>\n<summary>Is Bercy the same as Gare de Lyon?<\/summary>\n<div class=\"answer\"><pee>No. Paris Bercy Bourgogne\u2013Pays d\u2019Auvergne is a separate station: use the exact name shown on your ticket.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Does the service cover trains from Clermont-Ferrand?<\/summary>\n<div class=\"answer\"><pee>Yes, if your ticket shows Paris Bercy. Provide your train number to prepare the welcome.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I book for Bercy coach station?<\/summary>\n<div class=\"answer\"><pee>Specify that you are travelling by coach and provide the exact location. The railway meeting point on this page does not automatically apply to bus departures.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I travel to a hotel near Accor Arena?<\/summary>\n<div class=\"answer\"><pee>Yes. Provide the address and time; access is organised according to any event restrictions.<\/pee><\/div>\n<\/details>\n<h3>Gare Saint-Lazare<\/h3>\n<pee class=\"section-intro\">Plan your transfer \u2014 Gare Saint-Lazare<\/pee>\n<details>\n<summary>Which exit should I use at Saint-Lazare?<\/summary>\n<div class=\"answer\"><pee>The meeting point is agreed with your chauffeur according to the train and permitted access. Contact them before changing exits.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I book after a NOMAD train from Le Havre?<\/summary>\n<div class=\"answer\"><pee>Yes. Provide your train and arrival time to prepare monitoring and your welcome.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Does the service cover hotels near Op\u00e9ra?<\/summary>\n<div class=\"answer\"><pee>Yes. Provide the hotel name and address for an accurate quote.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I book Saint-Lazare\u2013CDG?<\/summary>\n<div class=\"answer\"><pee>Yes. Provide train and flight schedules to allow sufficient time.<\/pee><\/div>\n<\/details>\n<h3>Gare d\u2019Austerlitz<\/h3>\n<pee class=\"section-intro\">Plan your transfer \u2014 Gare d\u2019Austerlitz<\/pee>\n<details>\n<summary>Can I book after an overnight train?<\/summary>\n<div class=\"answer\"><pee>Yes. Provide the actual arrival date and train time, which may differ from your departure date.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Do all trains from Toulouse arrive at Austerlitz?<\/summary>\n<div class=\"answer\"><pee>No. The station depends on the train. Check your ticket to confirm Austerlitz and the service number.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I travel to a hotel in the Latin Quarter?<\/summary>\n<div class=\"answer\"><pee>Yes. Send the hotel name and exact address to prepare the journey.<\/pee><\/div>\n<\/details>\n<details>\n<summary>How do I plan Austerlitz\u2013Orly?<\/summary>\n<div class=\"answer\"><pee>Provide train and flight schedules and allow time for leaving the station, traffic and airport formalities.<\/pee><\/div>\n<\/details>\n<h3>Gare Montparnasse<\/h3>\n<pee class=\"section-intro\">Plan your transfer \u2014 Gare Montparnasse<\/pee>\n<details>\n<summary>Which hall should I specify at Montparnasse?<\/summary>\n<div class=\"answer\"><pee>Provide the hall shown on your ticket or communicated for your train. Your chauffeur confirms a suitable meeting point.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I reach Orly from Montparnasse?<\/summary>\n<div class=\"answer\"><pee>Yes. Provide flight and train times to plan the connection with sufficient margin.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Is the service suitable for an exhibition at Porte de Versailles?<\/summary>\n<div class=\"answer\"><pee>Yes. Specify the exact entrance or hotel and preferred time to organise the journey.<\/pee><\/div>\n<\/details>\n<details>\n<summary>What should a group arriving from Bordeaux provide?<\/summary>\n<div class=\"answer\"><pee>Provide your train, passenger numbers and suitcase sizes. A V-Class may be offered depending on configuration and availability.<\/pee><\/div>\n<\/details>\n<h3>Gare du Nord<\/h3>\n<pee class=\"section-intro\">Plan your transfer \u2014 Gare du Nord<\/pee>\n<details>\n<summary>Does this service cover Eurostar arrivals from London?<\/summary>\n<div class=\"answer\"><pee>Yes. Provide your train number and scheduled arrival; your welcome is arranged after you leave the arrivals area.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can I book for Brussels or Amsterdam arrivals?<\/summary>\n<div class=\"answer\"><pee>Yes, for trains arriving at Paris Gare du Nord. Always check the station shown on your ticket.<\/pee><\/div>\n<\/details>\n<details>\n<summary>Can the chauffeur enter restricted Eurostar areas?<\/summary>\n<div class=\"answer\"><pee>Your welcome takes place at an accessible, agreed meeting point. The service does not provide access to controlled areas.<\/pee><\/div>\n<\/details>\n<details>\n<summary>How can I reach CDG after my train?<\/summary>\n<div class=\"answer\"><pee>Provide train and flight schedules. Your quote plans the transfer with time for leaving the station and airport formalities.<\/pee><\/div>\n<\/details>\n<\/section>\n<div class=\"cta\">\n<h2>A special programme? Let\u2019s discuss it.<\/h2>\n<pee>Our team helps organise a journey or service tailored to your needs.<\/pee><a href=\"https:\/\/benzoparis.com\/en\/reservation\/\">Request a quote<\/a><\/div>\n<\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"[et_pb_section fb_built=\"1\" _builder_version=\"4.27.0\" _module_preset=\"default\" da_disable_devices=\"off|off|off\" global_colors_info=\"{}\" da_is_popup=\"off\" da_exit_intent=\"off\" da_has_close=\"on\" da_alt_close=\"off\" da_dark_close=\"off\" da_not_modal=\"on\" da_is_singular=\"off\" da_with_loader=\"off\" da_has_shadow=\"on\"][et_pb_row _builder_version=\"4.27.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.27.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_code _builder_version=\"4.27.0\" _module_preset=\"default\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]<style>.benzo-faq-page{max-width:1080px;margin:110px auto 40px;font-family:Raleway,Arial,sans-serif;color:#111}.benzo-faq-page header{text-align:center;margin-bottom:42px}.benzo-faq-page h1{font-family:inherit;font-size:40px;font-weight:700;line-height:1.3;color:#a98745;margin:0 0 22px;padding:0}.benzo-faq-page .intro{max-width:900px;margin:auto;font-size:17px;line-height:1.8}.benzo-faq-page nav{display:flex;flex-wrap:wrap;justify-content:center;gap:12px;margin:36px 0 60px}.benzo-faq-page nav a{border:1px solid #d7c5a2;border-radius:24px;padding:9px 18px;text-decoration:none;font-size:15px;color:#111}.benzo-faq-page nav a:hover{background:#eee5d5}.benzo-faq-page section{scroll-margin-top:130px;margin-bottom:65px}.benzo-faq-page 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h1{display:inline-block;background:#d2aa69;color:#000;font-size:36px;font-weight:700;line-height:1.3;padding:17px 30px;border-radius:10px;margin:0 0 30px}.benzo-faq-page .intro{font-size:17px;line-height:1.85}.benzo-faq-page section{margin-top:80px;margin-bottom:0}.benzo-faq-page h2{text-align:center;font-size:28px;font-weight:600;margin-bottom:32px}.benzo-faq-page h3{text-align:center}.benzo-faq-page .section-intro{text-align:center;max-width:900px;margin:0 auto 28px}.benzo-faq-page details{max-width:960px;margin:0 auto 15px;border-color:#d2aa69;box-shadow:none}.benzo-faq-page summary{padding:21px 55px 21px 23px;position:relative}.benzo-faq-page summary:after{position:absolute;right:23px;top:18px;color:#a77c3f;font-size:26px}.benzo-faq-page details[open] summary{border-bottom:none}.benzo-faq-page .answer{padding:0 23px 22px;font-weight:400;font-size:16px;line-height:1.85}.benzo-faq-page a{color:#84602d}.benzo-faq-page .cta{margin-top:70px;padding-top:50px}.benzo-faq-page .cta-button{background:#d2aa69;padding:16px 32px;font-size:17px;font-weight:600}.benzo-faq-page #aeroports>p,.benzo-faq-page #gares>p{text-align:center;margin-bottom:24px}@media(max-width:767px){.benzo-faq-page{margin-top:90px}.benzo-faq-page h1{font-size:28px;padding:15px 20px}.benzo-faq-page h2{font-size:24px}.benzo-faq-page section{margin-top:55px}.benzo-faq-page summary{font-size:16px;padding:19px 48px 19px 18px}.benzo-faq-page .answer{padding:0 18px 20px}.benzo-faq-page .intro{font-size:16px}}<\/style><div class=\"benzo-faq-page\"><header><h1>Frequently asked questions: your private chauffeur with Benzo Paris<\/h1><p class=\"intro\">Find answers for planning <a href=\"https:\/\/benzoparis.com\/en\/airport-and-train-station-transfers\/\">airport and station transfers<\/a>, booking an <a href=\"https:\/\/benzoparis.com\/en\/business-travel\/\">hourly chauffeur<\/a>, preparing a <a href=\"https:\/\/benzoparis.com\/en\/private-events\/\">long-distance journey<\/a> or a <a href=\"https:\/\/benzoparis.com\/en\/exclusive-excursions\/\">private excursion<\/a>. Booking, welcome, waiting times, vehicles and luggage: useful information for travel with peace of mind in Paris, \u00cele-de-France and destinations across France.<\/p><\/header><nav aria-label=\"Rubriques de la foire aux questions\"><a href=\"#transferts\">Transfers<\/a><a href=\"#a-l-heure\">By the hour<\/a><a href=\"#longue-distance\">Long-distance travel<\/a><a href=\"#excursions\">Excursions<\/a><a href=\"#flotte\">Fleet<\/a><a href=\"#aeroports\">Airports<\/a><a href=\"#gares\">Train stations<\/a><\/nav><section id=\"transferts\"><h2>Booking and private chauffeur transfers<\/h2><p class=\"section-intro\">Prepare your booking, welcome and any programme changes. Explore our <a href=\"https:\/\/benzoparis.com\/en\/airport-and-train-station-transfers\/\">airport and train station transfer service<\/a>.<\/p><details><summary>How do I book a private chauffeur transfer?<\/summary><div class=\"answer\"><p>Submit your request on <a href=\"https:\/\/benzoparis.com\/en\/reservation\/\">our booking page<\/a>. Provide the date, time, pickup and destination addresses, passengers and luggage. For airport or station transfers, also provide your flight or train number.<\/p><\/div><\/details><details><summary>What happens if my flight or train is delayed?<\/summary><div class=\"answer\"><p>We monitor your flight and, when information is available, your train using the details provided. For RER arrivals, contact your chauffeur as you approach the station. Tell us if your travel details change so we can arrange your welcome.<\/p><\/div><\/details><details><summary>How much waiting time is included at airports or stations?<\/summary><div class=\"answer\"><p>CDG, Orly and Beauvais transfers include 60 minutes of complimentary waiting after landing; station transfers include 30 minutes after train arrival. For private flights at Le Bourget, waiting conditions are defined in your quote. If you expect to exceed this period, contact us for additional waiting conditions.<\/p><\/div><\/details><details><summary>Where do I meet my chauffeur at the airport or station?<\/summary><div class=\"answer\"><p>The accessible meeting point is confirmed before arrival according to the terminal, hall and permitted access. Your chauffeur welcomes you with a tablet displaying your name and assists with luggage.<\/p><\/div><\/details><details><summary>What is the airport Greeter service?<\/summary><div class=\"answer\"><p>The Greeter service is an optional personalised welcome. A dedicated greeter accompanies you through the airport, assists your journey to luggage collection and guides you to your chauffeur. Arrangements are specified at booking.<\/p><\/div><\/details><details><summary>How far in advance should I book a transfer?<\/summary><div class=\"answer\"><p>Book as soon as your travel times are known to help organise pickup and vehicle selection. For last-minute requests, contact us to check availability.<\/p><\/div><\/details><details><summary>Is the fare known in advance?<\/summary><div class=\"answer\"><p>Yes. A fixed fare is provided in advance for the agreed journey and options. Any route changes or additional services must be confirmed with our team.<\/p><\/div><\/details><details><summary>What is the difference between a transfer and hourly hire?<\/summary><div class=\"answer\"><p>A transfer is a journey between a departure address and a destination. With hourly hire, a chauffeur and vehicle are dedicated to you by the hour or day for several journeys according to your needs.<\/p><\/div><\/details><details><summary>Can I add a stop during my transfer?<\/summary><div class=\"answer\"><p>Request an additional stop when booking. If needed later, contact us to check feasibility and any fare adjustment before confirmation.<\/p><\/div><\/details><details><summary>Can I change the address or time after booking?<\/summary><div class=\"answer\"><p>Contact us as soon as possible with the new details. Changes depend on availability and must be confirmed by our team; a fare adjustment may be needed depending on the request.<\/p><\/div><\/details><\/section><section id=\"a-l-heure\"><h2>Hourly chauffeur hire<\/h2><p class=\"section-intro\">Arrange several journeys with a dedicated chauffeur and vehicle. Explore <a href=\"https:\/\/benzoparis.com\/en\/business-travel\/\">hourly or daily hire<\/a>.<\/p><details><summary>What is the minimum duration for hourly hire?<\/summary><div class=\"answer\"><p>Hourly hire is available for a minimum duration of 3 hours.<\/p><\/div><\/details><details><summary>Does the chauffeur remain available between appointments?<\/summary><div class=\"answer\"><p>Yes. Your chauffeur remains available for the reserved duration, waits between stops and organises the next pickup according to your schedule and parking possibilities.<\/p><\/div><\/details><details><summary>Can I change my itinerary during the service?<\/summary><div class=\"answer\"><p>Yes. You may adapt your itinerary and request new stops during the service. Your chauffeur takes account of traffic and reserved time. Any change exceeding the booked duration or kilometre allowance must be confirmed with our team.<\/p><\/div><\/details><details><summary>Is the vehicle reserved exclusively for me throughout the service?<\/summary><div class=\"answer\"><p>Yes. The vehicle and chauffeur are dedicated to you throughout your reserved hire to accompany you between each stage of your programme.<\/p><\/div><\/details><details><summary>How does hourly hire differ from a simple transfer?<\/summary><div class=\"answer\"><p>A transfer is a journey between a departure address and destination. Hourly hire provides a chauffeur and vehicle for a reserved duration, with several journeys and waiting between stops.<\/p><\/div><\/details><details><summary>Can I extend the service if my programme finishes late?<\/summary><div class=\"answer\"><p>You can request an extension from your chauffeur or our team. It depends on availability and must be confirmed. Additional time pricing is provided before approval.<\/p><\/div><\/details><details><summary>Are kilometres included in the fare?<\/summary><div class=\"answer\"><p>Yes. The fare includes 20 km per hour of hire, equivalent to 60 km for a 3-hour service.<\/p><\/div><\/details><\/section><section id=\"longue-distance\"><h2>Long-distance journeys in France<\/h2><p class=\"section-intro\">One-way travel, return journeys, stops and multi-day stays: prepare your <a href=\"https:\/\/benzoparis.com\/en\/private-events\/\">long-distance journey with a chauffeur<\/a>.<\/p><details><summary>Can I book only a one-way journey?<\/summary><div class=\"answer\"><p>Yes. Book a one-way transfer without arranging a return journey.<\/p><\/div><\/details><details><summary>Can journeys be booked in either direction?<\/summary><div class=\"answer\"><p>Yes. Journeys can be booked from Paris to your destination or in the opposite direction to Paris.<\/p><\/div><\/details><details><summary>Can the chauffeur stay on site during the day?<\/summary><div class=\"answer\"><p>Yes. With hourly hire, your chauffeur remains on site and accompanies you according to your programme throughout the day.<\/p><\/div><\/details><details><summary>Can I book a chauffeur for several days?<\/summary><div class=\"answer\"><p>Yes. Hire can be arranged over several days according to your programme. Provide dates and itinerary in your quote request.<\/p><\/div><\/details><details><summary>Can I plan several stops during the journey?<\/summary><div class=\"answer\"><p>Yes. Stops or intermediate stages can be included in your programme when booking.<\/p><\/div><\/details><details><summary>Are tolls and parking included?<\/summary><div class=\"answer\"><p>Your quote specifies included or additional tolls and parking charges according to your itinerary and chosen service.<\/p><\/div><\/details><details><summary>Can I book a destination that is not listed?<\/summary><div class=\"answer\"><p>Yes. Request a journey to another destination in France. Provide departure point and destination in your quote request.<\/p><\/div><\/details><\/section><section id=\"excursions\"><h2>Private excursions from Paris<\/h2><p class=\"section-intro\">Choose your visits and build a programme at your own pace with our <a href=\"https:\/\/benzoparis.com\/en\/exclusive-excursions\/\">private excursions<\/a>.<\/p><details><summary>Can I personalise an excursion?<\/summary><div class=\"answer\"><p>Yes. The itinerary can be adapted to your interests, available time and places you wish to visit. Provide your programme when booking.<\/p><\/div><\/details><details><summary>Can I visit several places in the same day?<\/summary><div class=\"answer\"><p>Yes, depending on distances and the time required for each visit. The programme is arranged so you can enjoy every stop at your own pace.<\/p><\/div><\/details><details><summary>Are entry tickets and visits included?<\/summary><div class=\"answer\"><p>Entry tickets, tastings and guided visits are included only if specified in your quote. Planned services are detailed at booking.<\/p><\/div><\/details><details><summary>Can I choose a destination that is not on this page?<\/summary><div class=\"answer\"><p>Yes. Provide your desired destination in your quote request so we can assess a suitable programme.<\/p><\/div><\/details><details><summary>Can I change the programme on the day?<\/summary><div class=\"answer\"><p>Adjustments can be considered with your chauffeur according to available time, distances and existing reservations. Any change that may incur a supplement must be agreed in advance.<\/p><\/div><\/details><details><summary>Should I book visits in advance?<\/summary><div class=\"answer\"><p>We recommend booking sites, tastings and visits requiring a time slot in advance, especially during busy periods.<\/p><\/div><\/details><details><summary>Does the chauffeur also act as a tourist guide?<\/summary><div class=\"answer\"><p>Your chauffeur handles transport and helps organise the journey. Commentary by a tourist guide is a separate service to specify in your request.<\/p><\/div><\/details><\/section><section id=\"flotte\"><h2>Vehicles, passengers and luggage<\/h2><p class=\"section-intro\">Compare categories and plan a configuration suited to your passengers and luggage. Explore <a href=\"https:\/\/benzoparis.com\/en\/fleet\/\">our chauffeur-driven fleet<\/a>.<\/p><details><summary>Which vehicle should I choose for my journey?<\/summary><div class=\"answer\"><p>The E-Class suits everyday and business journeys. The S-Class offers more space and comfort for a premium experience. The V-Class is ideal for several passengers or more luggage. We can advise according to your journey and needs.<\/p><\/div><\/details><details><summary>How many passengers and bags can your vehicles carry?<\/summary><div class=\"answer\"><p>The E-Class and S-Class accommodate up to 3 passengers and 2 suitcases. The V-Class accommodates up to 7 passengers and 7 suitcases. Capacity also depends on luggage dimensions: specify large items when booking.<\/p><\/div><\/details><details><summary>What amenities are available on board?<\/summary><div class=\"answer\"><p>Our vehicles offer Wi-Fi, bottled water and phone chargers for comfortable travel. Specify any special requirements when booking.<\/p><\/div><\/details><details><summary>What is the difference between the E-Class and S-Class?<\/summary><div class=\"answer\"><p>The E-Class combines elegance and comfort for all journeys. The S-Class offers a more luxurious experience, with more rear-seat space and enhanced comfort, especially on long journeys.<\/p><\/div><\/details><details><summary>Can I book a V-Class for a small number of passengers?<\/summary><div class=\"answer\"><p>Yes. The V-Class can be booked for one or two passengers, particularly if you want more space or have several bags.<\/p><\/div><\/details><details><summary>Can I book several vehicles at the same time?<\/summary><div class=\"answer\"><p>Yes. Several vehicles can be arranged for the same journey, subject to availability. Provide passengers, luggage and programme in your quote request to organise a suitable service.<\/p><\/div><\/details><details><summary>Are the vehicles shown the ones used for the service?<\/summary><div class=\"answer\"><p>Photographs illustrate the vehicle categories offered. The exact model, trim and some equipment may vary according to the vehicle assigned. Specify any requested model or equipment when booking to check availability.<\/p><\/div><\/details><details><summary>I cannot find the right vehicle. Can you help?<\/summary><div class=\"answer\"><p>Yes. Specify the vehicle type and your needs in your quote request. Our team works with partners to find a suitable vehicle, subject to availability.<\/p><\/div><\/details><\/section><section id=\"aeroports\"><h2>Airport transfers: CDG, Orly, Beauvais and Le Bourget<\/h2><p class=\"section-intro\">Find airport-specific information about terminals, welcomes and connections.<\/p><h3>Beauvais-Till\u00e9 Airport<\/h3><p class=\"section-intro\">Plan your transfer \u2014 Airport Beauvais-Till\u00e9<\/p><details><summary>Can I book a transfer between Paris and Beauvais in either direction?<\/summary><div class=\"answer\"><p>Yes. Transfers are available from Paris or \u00cele-de-France to Beauvais-Till\u00e9 Airport, and from the airport to your chosen address. Book a one-way trip or arrange both legs of a return journey.<\/p><\/div><\/details><details><summary>Where will my chauffeur meet me at Beauvais Airport?<\/summary><div class=\"answer\"><p>Your chauffeur welcomes you on arrival with a tablet displaying your name. Provide terminal 1 or 2 and your flight number. The meeting point is confirmed according to the terminal and permitted access; contact your chauffeur before changing zones. Keep the telephone provided at booking accessible after landing.<\/p><\/div><\/details><details><summary>What happens if my flight is delayed?<\/summary><div class=\"answer\"><p>Your flight number allows us to monitor arrival and adapt your welcome. Tell us if the flight is cancelled, replaced or your itinerary changes so our team can assess adjustments to your transfer.<\/p><\/div><\/details><details><summary>How much waiting time is included on arrival?<\/summary><div class=\"answer\"><p>Your transfer includes 60 minutes of waiting after landing. If luggage collection or leaving the airport takes longer, contact our team. Conditions for waiting beyond the included period are specified at booking.<\/p><\/div><\/details><details><summary>How much time should I allow between Paris and Beauvais-Till\u00e9?<\/summary><div class=\"answer\"><p>Duration varies according to your address, the time and traffic. To catch a flight, allow travel time and the arrival margin recommended by your airline. Pickup is planned around these factors.<\/p><\/div><\/details><details><summary>Which vehicle should I choose for a family or group?<\/summary><div class=\"answer\"><p>The Mercedes V-Class accommodates up to 7 passengers and 7 suitcases, depending on size. The E-Class and S-Class accommodate up to 3 passengers and 2 suitcases. Report pushchairs, large luggage and child-seat requirements to confirm a suitable configuration.<\/p><\/div><\/details><details><summary>Can I travel to a station, Disneyland Paris or another airport?<\/summary><div class=\"answer\"><p>Yes. Transfers can be arranged to a Paris station, Disneyland Paris, Charles de Gaulle, Orly or another destination. For connections, provide the relevant schedules so we can assess the journey and available time.<\/p><\/div><\/details><details><summary>How can I find out my Beauvais transfer fare?<\/summary><div class=\"answer\"><p>Request a quote with addresses, date, time, passengers and luggage. The fare depends on your itinerary and vehicle and is provided before booking confirmation.<\/p><\/div><\/details><h3>Charles de Gaulle Airport<\/h3><p class=\"section-intro\">Plan your transfer \u2014 Airport Charles de Gaulle<\/p><details><summary>How do I meet my chauffeur at Terminal 2?<\/summary><div class=\"answer\"><p>Provide the exact area, such as 2E or 2F, and your flight number. The meeting point and name-board welcome are agreed before pickup; contact your chauffeur if anything changes.<\/p><\/div><\/details><details><summary>What happens if my flight is delayed?<\/summary><div class=\"answer\"><p>Your flight is monitored to adjust your welcome. Tell us if your airline changes the flight number or terminal. Conditions for waiting beyond the included 60 minutes are specified at booking.<\/p><\/div><\/details><details><summary>Can I book CDG\u2013Disneyland with children?<\/summary><div class=\"answer\"><p>Yes. Specify the hotel, children\u2019s ages, required seats, pushchairs and luggage. The vehicle configuration is confirmed before travel.<\/p><\/div><\/details><details><summary>Is the Paris\u2013CDG transfer a fixed fare?<\/summary><div class=\"answer\"><p>A fixed fare is provided in your quote before booking, based on the address, vehicle and requested services.<\/p><\/div><\/details><details><summary>How much time should I allow between my flight and train?<\/summary><div class=\"answer\"><p>Time to leave the terminal, collect luggage and travel varies. Send your flight and train schedules to plan the connection; a guaranteed journey time cannot replace an adequate margin.<\/p><\/div><\/details><h3>Orly Airport<\/h3><p class=\"section-intro\">Plan your transfer \u2014 Airport d\u2019Orly<\/p><details><summary>Where do I meet my chauffeur at Orly?<\/summary><div class=\"answer\"><p>The meeting point depends on the Orly 1, 2, 3 or 4 access area. It is confirmed using your flight details; contact your chauffeur before changing zones.<\/p><\/div><\/details><details><summary>Will the chauffeur wait if my flight is delayed?<\/summary><div class=\"answer\"><p>Your flight is monitored and pickup adjusted. The 60 minutes of waiting included on arrival and conditions beyond that period are specified before booking.<\/p><\/div><\/details><details><summary>Can I travel directly from Orly to Disneyland?<\/summary><div class=\"answer\"><p>Yes. Provide your hotel at Disneyland Paris or Val d\u2019Europe, suitcases, pushchairs and child-seat requirements.<\/p><\/div><\/details><details><summary>How can I book Orly\u2013Montparnasse?<\/summary><div class=\"answer\"><p>Provide your flight and train schedules to plan the connection with a suitable margin.<\/p><\/div><\/details><h3>Le Bourget Airport<\/h3><p class=\"section-intro\">Plan your transfer \u2014 Airport Le Bourget<\/p><details><summary>Can you welcome a private jet passenger?<\/summary><div class=\"answer\"><p>Yes. Your welcome is prepared according to the business terminal and access instructions provided. Specify the operator and updated schedule.<\/p><\/div><\/details><details><summary>Can the vehicle access the runway?<\/summary><div class=\"answer\"><p>Access depends on airport and terminal authorisations. The quote does not promise airside access; the meeting is arranged in an authorised area.<\/p><\/div><\/details><details><summary>Can I book a full day of roadshows?<\/summary><div class=\"answer\"><p>Yes. Send your stops, times, passenger numbers and luggage to arrange hourly hire through a quote.<\/p><\/div><\/details><details><summary>Can I arrange a discreet arrival without a name board?<\/summary><div class=\"answer\"><p>State your preference when booking so an identifiable meeting can be agreed with your chauffeur.<\/p><\/div><\/details><\/section><section id=\"gares\"><h2>Train station transfers: welcomes and connections in Paris<\/h2><p class=\"section-intro\">Find station-specific information about meeting points, train details and destinations.<\/p><h3>Gare de Chessy Marne-la-Vall\u00e9e<\/h3><p class=\"section-intro\">Plan your transfer \u2014 Gare de Chessy Marne-la-Vall\u00e9e<\/p><details><summary>Do I need a chauffeur between the station and park entrances?<\/summary><div class=\"answer\"><p>The station is close to the parks. The service is mainly useful for reaching a hotel, carrying luggage or continuing to an airport.<\/p><\/div><\/details><details><summary>Can you reach a hotel in Val d\u2019Europe?<\/summary><div class=\"answer\"><p>Yes. Provide your accommodation\u2019s name and exact address to prepare the transfer.<\/p><\/div><\/details><details><summary>Do I need to request child seats?<\/summary><div class=\"answer\"><p>Yes. Provide children\u2019s ages when booking to confirm available equipment and configuration.<\/p><\/div><\/details><details><summary>Can I book Chessy\u2013Orly for my return?<\/summary><div class=\"answer\"><p>Yes. Provide your flight and departure time, plus your pickup address, to organise the journey.<\/p><\/div><\/details><h3>Gare de l\u2019Est<\/h3><p class=\"section-intro\">Plan your transfer \u2014 Gare de l\u2019Est<\/p><details><summary>Are Gare de l\u2019Est and Gare du Nord interchangeable?<\/summary><div class=\"answer\"><p>No. They are two separate stations. Confirm the one shown on your ticket to book the correct pickup.<\/p><\/div><\/details><details><summary>Can I book after a TGV from Strasbourg?<\/summary><div class=\"answer\"><p>Yes. Provide your train number and scheduled time to organise monitoring and the meeting.<\/p><\/div><\/details><details><summary>Can I continue to CDG?<\/summary><div class=\"answer\"><p>Yes. Also provide your flight and time to allow for airport formalities.<\/p><\/div><\/details><details><summary>How should I handle a TER delay?<\/summary><div class=\"answer\"><p>Tell your chauffeur if your details change. Train monitoring and waiting conditions are defined at booking.<\/p><\/div><\/details><h3>Gare de Lyon<\/h3><p class=\"section-intro\">Plan your transfer \u2014 Gare de Lyon<\/p><details><summary>Are Gare de Lyon and Gare de Bercy the same place?<\/summary><div class=\"answer\"><p>No. Check the station shown on your ticket and provide it when booking your chauffeur.<\/p><\/div><\/details><details><summary>Which hall should I provide?<\/summary><div class=\"answer\"><p>Provide the indicated hall and train number. The meeting point is confirmed according to available information and access.<\/p><\/div><\/details><details><summary>Can I reach Orly after a TGV from Marseille?<\/summary><div class=\"answer\"><p>Yes. Provide your train and flight to plan the journey with a suitable connection margin.<\/p><\/div><\/details><details><summary>Can a V-Class carry the whole family\u2019s suitcases?<\/summary><div class=\"answer\"><p>Configuration is confirmed according to passengers, suitcases, pushchairs and requested child seats.<\/p><\/div><\/details><h3>Gare de Bercy<\/h3><p class=\"section-intro\">Plan your transfer \u2014 Gare de Bercy<\/p><details><summary>Is Bercy the same as Gare de Lyon?<\/summary><div class=\"answer\"><p>No. Paris Bercy Bourgogne\u2013Pays d\u2019Auvergne is a separate station: use the exact name shown on your ticket.<\/p><\/div><\/details><details><summary>Does the service cover trains from Clermont-Ferrand?<\/summary><div class=\"answer\"><p>Yes, if your ticket shows Paris Bercy. Provide your train number to prepare the welcome.<\/p><\/div><\/details><details><summary>Can I book for Bercy coach station?<\/summary><div class=\"answer\"><p>Specify that you are travelling by coach and provide the exact location. The railway meeting point on this page does not automatically apply to bus departures.<\/p><\/div><\/details><details><summary>Can I travel to a hotel near Accor Arena?<\/summary><div class=\"answer\"><p>Yes. Provide the address and time; access is organised according to any event restrictions.<\/p><\/div><\/details><h3>Gare Saint-Lazare<\/h3><p class=\"section-intro\">Plan your transfer \u2014 Gare Saint-Lazare<\/p><details><summary>Which exit should I use at Saint-Lazare?<\/summary><div class=\"answer\"><p>The meeting point is agreed with your chauffeur according to the train and permitted access. Contact them before changing exits.<\/p><\/div><\/details><details><summary>Can I book after a NOMAD train from Le Havre?<\/summary><div class=\"answer\"><p>Yes. Provide your train and arrival time to prepare monitoring and your welcome.<\/p><\/div><\/details><details><summary>Does the service cover hotels near Op\u00e9ra?<\/summary><div class=\"answer\"><p>Yes. Provide the hotel name and address for an accurate quote.<\/p><\/div><\/details><details><summary>Can I book Saint-Lazare\u2013CDG?<\/summary><div class=\"answer\"><p>Yes. Provide train and flight schedules to allow sufficient time.<\/p><\/div><\/details><h3>Gare d\u2019Austerlitz<\/h3><p class=\"section-intro\">Plan your transfer \u2014 Gare d\u2019Austerlitz<\/p><details><summary>Can I book after an overnight train?<\/summary><div class=\"answer\"><p>Yes. Provide the actual arrival date and train time, which may differ from your departure date.<\/p><\/div><\/details><details><summary>Do all trains from Toulouse arrive at Austerlitz?<\/summary><div class=\"answer\"><p>No. The station depends on the train. Check your ticket to confirm Austerlitz and the service number.<\/p><\/div><\/details><details><summary>Can I travel to a hotel in the Latin Quarter?<\/summary><div class=\"answer\"><p>Yes. Send the hotel name and exact address to prepare the journey.<\/p><\/div><\/details><details><summary>How do I plan Austerlitz\u2013Orly?<\/summary><div class=\"answer\"><p>Provide train and flight schedules and allow time for leaving the station, traffic and airport formalities.<\/p><\/div><\/details><h3>Gare Montparnasse<\/h3><p class=\"section-intro\">Plan your transfer \u2014 Gare Montparnasse<\/p><details><summary>Which hall should I specify at Montparnasse?<\/summary><div class=\"answer\"><p>Provide the hall shown on your ticket or communicated for your train. Your chauffeur confirms a suitable meeting point.<\/p><\/div><\/details><details><summary>Can I reach Orly from Montparnasse?<\/summary><div class=\"answer\"><p>Yes. Provide flight and train times to plan the connection with sufficient margin.<\/p><\/div><\/details><details><summary>Is the service suitable for an exhibition at Porte de Versailles?<\/summary><div class=\"answer\"><p>Yes. Specify the exact entrance or hotel and preferred time to organise the journey.<\/p><\/div><\/details><details><summary>What should a group arriving from Bordeaux provide?<\/summary><div class=\"answer\"><p>Provide your train, passenger numbers and suitcase sizes. A V-Class may be offered depending on configuration and availability.<\/p><\/div><\/details><h3>Gare du Nord<\/h3><p class=\"section-intro\">Plan your transfer \u2014 Gare du Nord<\/p><details><summary>Does this service cover Eurostar arrivals from London?<\/summary><div class=\"answer\"><p>Yes. Provide your train number and scheduled arrival; your welcome is arranged after you leave the arrivals area.<\/p><\/div><\/details><details><summary>Can I book for Brussels or Amsterdam arrivals?<\/summary><div class=\"answer\"><p>Yes, for trains arriving at Paris Gare du Nord. Always check the station shown on your ticket.<\/p><\/div><\/details><details><summary>Can the chauffeur enter restricted Eurostar areas?<\/summary><div class=\"answer\"><p>Your welcome takes place at an accessible, agreed meeting point. The service does not provide access to controlled areas.<\/p><\/div><\/details><details><summary>How can I reach CDG after my train?<\/summary><div class=\"answer\"><p>Provide train and flight schedules. Your quote plans the transfer with time for leaving the station and airport formalities.<\/p><\/div><\/details><\/section><div class=\"cta\"><h2>A special programme? Let\u2019s discuss it.<\/h2><p>Our team helps organise a journey or service tailored to your needs.<\/p><a href=\"https:\/\/benzoparis.com\/en\/reservation\/\">Request a quote<\/a><\/div><\/div>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]","_et_gb_content_width":"","footnotes":""},"class_list":["post-1099","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Private chauffeur FAQs in Paris | Benzo Paris<\/title>\n<meta name=\"description\" content=\"Find answers about bookings, airport pickup, waiting time, vehicles, luggage and cancellations. 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